Chargebee Centralizes Accounting Data and Automates Reporting

Key Takeaways

hotglue removes need for Chargebee RevRec team to build custom integrations in-house for each data source
Without hotglue, Chargebee RevRec would have to dedicate 2 or more engineers to managing their data pipeline
Using hotglue for Chargebee RevRec’s data integration layer has allowed them to onboard more customers and scale up faster

Data Stack

“Without hotglue, our team couldn't juggle product iteration with the constant need to maintain and upgrade our data pipeline.”
Irfan Zulfiqar, Director, Product Engineering at Chargebee

Improving the ability for SaaS companies to measure and manage their revenue

Chargebee RevRec enables SaaS+ companies to measure and manage revenue, helping them compete in a subscription based world. Chargebee RevRec’s cloud-based solution allows customers to make reports and measure analytics in a snap.

Building Custom Solutions

Before Chargebee RevRec began using hotglue, they wrote and managed their own integrations.

Initially, Chargebee RevRec only integrated with Salesforce. Customers would login through OAuth and Chargebee RevRec used the Salesforce API to pull basic CRM data. However, issues quickly arose as Chargebee RevRec attempted to onboard customers with custom Salesforce objects or customers who desired more sophisticated reports which required integrating with ERPs like Quickbooks, NetSuite and Xero.

This became a problem as Chargebee RevRec had to continuously upgrade their data pipeline to meet the new requirements — pulling engineers away from working on the product.

Implementing hotglue and what changed

This is when Chargebee RevRec began looking for a solution that could help them abstract the integration and transformation layers of their product. They wanted a tool that would not only help pull data from sources on a scheduled basis, but had a powerful transformation layer that they could utilize to standardize the data as needed. They found that hotglue was the ideal product to fulfill their needs.

By utilizing hotglue, Chargebee RevRec is able to support more integrations, and keep a unified view of customer data with ease.

For example, if a Chargebee RevRec customer (let’s call them Company A) made a sale and recorded that sale in Salesforce, hotglue has made it possible for Chargebee RevRec to relate that sale to an invoice in Company A’s Quickbooks data.

Another benefit of hotglue is that Chargebee RevRec is now also able to sign more customers because they can support integrations with additional ERPs. Using hotglue, they were able to add integrations for sources like Xero and NetSuite without straining their engineering resources.

Building a scalable and actionable solution

Overall, Chargebee RevRec has been able to further develop their product offering by utilizing hotglue to handle its data integration pipeline. They now support more sources, have a more robust data ingestion system, and can dedicate more time to iterating on their core product.

Since implementing hotglue, Chargebee RevRec has seen a growth in users using sources that they hadn’t originally supported. Chargebee RevRec has the flexibility to add more integrations using hotglue as the need arises.

With hotglue, Chargebee RevRec can quickly create actionable insights for their customers and help them make better business decisions. In their own words…

“Chargebee RevRec is a believer in the cloud-based ecosystem — we do what we're great at and trust hotglue to make data integration a worry-free process.”
Irfan Zulfiqar, Director, Product Engineering at Chargebee

About the data stack

hotglue

Shaped by the real-world needs of developers, hotglue is the quickest way to have a fully-functioning pipeline integrated into your SaaS application while retaining control of the transformation layer. hotglue allows you to set up integrations in minutes, abstracts away the maintenance, and handles any adjustments necessary to keep your pipeline running smoothly — so your team can focus on what matters: your product.

Amazon S3

Amazon S3 is an object storage service that offers industry-leading scalability, data availability, security, and performance. This means customers of all sizes can use it to store and protect any amount of data for a range of use cases, such as data lakes, websites, mobile applications, and more. Amazon S3 provides easy-to-use management features so you can organize your data and configure finely-tuned access controls to meet your specific business, organizational, and compliance requirements. Amazon S3 is designed for 99.999999999% (11 9’s) of durability, and stores data for millions of applications for companies all around the world.

Check out our site to see all the benefits of hotglue and get started for free.

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Chargebee